DIGITAL CONTACT CENTER AGENT Jobs in Depew, NY | HSBC

  DIGITAL CONTACT CENTER AGENT Job in Depew, NY

HSBC
Depew, NY

Posted Monday, July 09, 2018

Job Description:

Digital Contact Center Agent
Job # 0000BEQC

Description:

Receives general inbound customer calls in a contact centre environment typically on a single product and or proposition. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Responsible for achieving individual targets and /or sales goals whilst maintaining quality and compliance.

Impact on the Business
•Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
•Delivers what is promised in line with customer expectations.
•Offers value added products and services based on customer needs analysis and ensures customer understanding of those products.


Qualifications:

• Minimum of high school diploma or equivalent
• Minimum of one year's proven experience in a customer service and sales environment or equivalent.
• Open to working flexible shifting schedules.
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
• Takes pride in delivering what is promised in line with the customer and service expectations.
• Ability to work in a high-volume, fast paced environment is required.
• Proficiency with personal computers and basic software packages.
• Excellent communication skills and is polite and friendly at all times.
• Displays patience and empathy.
• Ability to maintain departmental productivity, quality and sales standards.


https://hsbc.taleo.net/careersection/external/jobdetail.ftl?job=0000BEQC&lang=en-gb

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