COMMERCIAL LINES ACCOUNT MANAGER / CUSTOMER SERVICE REPRESENATTIVE Jobs in Amherst, NY | Scott Danahy Naylon LLC Insurance Brokers, an affiliate Five Star Bank


Scott Danahy Naylon LLC Insurance Brokers, an affiliate Five Star Bank
Amherst, NY

Posted Wednesday, October 10, 2018

Job Description:

Five Star Bank and affiliate companies are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Five Star Bank and affiliate companies are committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at (585) 786-4344, or (585) 786-1417.

Position Title: Commercial Lines Customer Service Representative (Commercial Account Manager – Select & Program Unit)
Location/Affiliate: Scott Danahy Naylon, LLC, 300 Spindrift Drive Office, Amherst, NY
Reports To: Director of Personal Insurance & Operations
Department: Commercial Lines
FLSA Status: Non-Exempt

Purpose: The Commercial Account Manager – Select & Program Unit is responsible for developing strong relationships with assigned clients by being the primary contact for servicing needs and policy coverage questions including but not limited to: review and analysis of client's current insurance program, offering alternative options and presenting them to the client, and cross selling new insurance products to existing customers and to new prospects received from various sources.
Scope and Direction

Area of Responsibility: Commercial Lines Select Accounts and Program Unit
Degree of Supervision Received (Minimal, Moderate or Extensive): Moderate
From (Title): Director of Personal Insurance & Operations
Essential Functions: The major duties of the job that constitute the fundamental tasks and or responsibilities of the position. Employees must be able to perform the essential functions of the position with or without reasonable accommodations.
1. Develop and maintain a solid working knowledge of SDN’s Select client and Program offerings including knowledge of business owners policies, workers compensation and other coverage placements as necessary
2. Work independently to assume daily servicing responsibility of assigned client relationships in accordance with agency standards and workflows; Servicing duties include renewals, providing summaries, ordering and issuing binders, certificates, policies, Auto ID cards, proposals, invoicing, audits and other insurance documents, adhering to pertinent laws, regulations and internal compliance
3. Obtain non-marketed renewal quotes from existing carriers, completing renewal processes and handle non-renewal and cancellations for cause
4. Prepare complete marketing submissions on existing clients as needed
5. Develop and maintain close coordination and teamwork with Producers, unit team members and others in Commercial Lines department; participate with special projects as requested
6. Demonstrate the standards and principles of the Five Star experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.
7. This job description is not exhaustive. The Commercial Account Manager – Select and Program Unit may be required to perform other duties as assigned.

Job-Related Qualifications:
Required: High School Diploma or equivalent
Preferred: Associate’s Degree
Prior Experience:
Required: Years: 1+ Customer Service or Account Management experience in the Insurance industry
Preferred: Years: 3+ Customer Service or Account Management experience in the Insurance industry
Licenses or Accreditation:
Required: New York State Property/Casualty Brokers License

1. Relevant knowledge of commercial property and casualty products, documents, procedures
2. Proficient with Microsoft Office applications and the ability to learn new and existing company software; Working knowledge of insurance agency management systems including EPIC
3. Able to work independently and effectively within a team environment
4. Able to work in a demanding, fast-paced environment with the ability to manage multiple priorities and meet established deadlines
5. Strong verbal, written and interpersonal skills
Physical Requirements:
1. Able to regularly sit for prolonged periods of time
2. Extensive computer usage is required

Those seek a challenging, self-satisfying position with opportunity for growth should apply on-line at

Or Call (585) 786-4344, Darren Hamilton, Territory Talent Acquisition Specialist & AVP.

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