SENIOR MANAGER OF GUEST EXPERIENCE Jobs in Buffalo, NY | Buffalo Zoo

  SENIOR MANAGER OF GUEST EXPERIENCE Job in Buffalo, NY

Buffalo Zoo
Buffalo, NY

Posted Tuesday, November 14, 2017

Job Description:

Senior Manager of Guest Experience – EXEMPT Position

The Buffalo Zoo is seeking a dynamic, energetic, and customer-focused individual to oversee the operations of its Guest Experience Unit. The successful candidate will train, supervise, and motivate areas including admissions, concessions and all satellite units with a primary goal to ensure an exemplary guest experience.

Reports to: Chief Marketing Officer

Specific duties include, but are not limited to:
Oversight of admissions, concessions, satellite areas;
Motivation and encouragement of all team members;
Implementation and measurement of training initiatives;
Recruiting and hiring of permanent and seasonal team members;
Daily preparatory rounds of Zoo facilities to ensure guest preparedness;
Assistance with forecasting and budgeting, both revenues and expenses;
Continuous assessment and/or proposals of grounds revenue-generating
opportunities and subsequent implementation;
cash reconciliation and daily deposits, by area;
Development and execution of a consignment, presale, and group sales
promotions program;
Qualifications:
Bachelors Degree;
Five years supervisory experience in hospitality or attractions industry, including customer service and retail operations;
Ability to direct and implement many tasks and provide outstanding guest
service in all communications;
Ability to provide strong management in a collegial environment;
Ability to lead enthusiastically and set a consistent, professional example
of high quality guest experience.
Interested candidates should supply letter of interest, resume, and three references by close of business Wednesday, November 22, 2017. Candidacy package should be supplied by email to:

Todd Geise
Chief Marketing Officer
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Interviews will begin immediately for selected candidates.


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