CUSTOMER SERVICE ASSOCIATE Jobs in East Aurora, NY | 888VoIP / American Technologies, LLC

  CUSTOMER SERVICE ASSOCIATE Job in East Aurora, NY

888VoIP / American Technologies, LLC
East Aurora, NY

Posted Thursday, October 11, 2018

Job Description:

Customer Service Associate
VoIP/Unified Communications is one of the fastest growing fields worldwide, and our team at American Technologies/888VoIP is quickly growing, too! We are looking to add a full-time Customer Service Associate to our team. Candidates would be expected to complete a wide range of duties for the sales team.
Responsibilities Include:
Handling inbound calls from 888VoIP customers
Assist customers with tracking/order questions
Responsible for maintaining the customer service portal
Work multiple departments within the company
Process customer returns
Work with our manufacturers to process returns
Reporting to the Customer Service Manager

Requirements:
Minimum of A.A.S. (required)
1+ years’ experience in a customer service-related role
Ability to multi-task
Skilled communicator with the ability to think and act quickly
Self-motivated, driven, and ready to take on challenges
Energetic personality with the ability to build rapport, trust, and strong relationships
Prior technology-related experience is a plus

We Offer:
Base salary $33,000.00 - $38,000.00
Health and Wellness Benefits
Multiple career growth opportunities.
Continuous training & coaching.
Flexible, positive and team oriented work environment.
Recognition and reward for outstanding performance.
Opportunities for additional bonuses and incentives.


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