CUSTOMER SERVICE REPRESENTATIVE Jobs in Amherst, NY | Strategic Financial Solutions


Strategic Financial Solutions
Amherst, NY

Posted Thursday, September 27, 2018

Job Description:

Strategic Financial Solutions is a 100% employee-owned company. We want to grow our offices with exceptional people. Now is your chance to become a part of our incredible, growing family!

Our Client Experience Representatives play a key position in ensuring our clients' success. Some of the responsibilities of this position include:

•Professionally handle incoming client requests via phone, ensuring that issues are resolved both promptly and thoroughly.
•Handle all client inquires, requests and thoroughly educate them on the service
•Provide quality support in the areas of handling questions, troubleshooting, and account assistance
•Work with other departments as client advocates to ensure resolution
•Look for innovative ways to better the product and improve the customer experience
•Provide innovative feedback to management to continue to better the department and process. We want you to have a voice!

•Preferred 1-3 years customer service experience
•Ability to communicate clearly and professionally, both verbally and in writing
•Pleasant, friendly attitude, with an ability to adapt to change
•Strong listening skills, attention to detail, and decision making skills
•Excellent time management skills
•Customer-centric focus
•Compensation: ~$33,000/annually

The Fun Stuff
•Competitive pay
•Real time recognition leveraging internal social media
•Monthly Team and facility events, quarterly team building outings and happy hours
•Daily employee acknowledgement programs such as Cupcake Tuesdays and Wellness Wednesdays
•Participation in Strategic Dreams program which makes several employee’s dreams come true each quarter
•Heavy emphasis on training and development through introductory and ongoing training as well as industry/professional training programs


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