HUMAN RESOUCE CUSTOMER SERVICE Jobs in Buffalo, NY | Kelly Services

  HUMAN RESOUCE CUSTOMER SERVICE Job in Buffalo, NY

Kelly Services
Buffalo, NY

Posted Friday, August 10, 2018

Job Description:

Kelly Services is currently hiring MULTIPLE Human Resource Customer Service professionals for a leading financial institution in the Buffalo Area. This position provides quality service to current and former employees, managers, retirees and external customers in the resolution of their HR-related questions. The position interacts and communicates with various departments within Human Resources to obtain the required information to properly respond to these calls as needed.

RESPONSIBILITIES:
• Receive and respond to incoming telephone calls, mail, fax and e-mail on Human Resources-related matters from employees, managers, former employees and retirees, in a timely and accurate manner.
• Complete outbound calls to employees, managers, former employees and retirees as necessary to obtain the information needed to resolve customer issues.
• Assist employees and retirees with benefits enrollment to support their elections on coverage.
• Assist employees and/or managers with the resolution of payroll inquiries and discrepancies, time and attendance system and HR System issues.


MINIMUM QUALIFICATIONS REQUIRED:
• Associates’ degree in Human Resources, Business Administration, or Communications and a minimum of 1 year’s HR Service Center or comparable setting experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/.or work experience, including a minimum of 1 year’s HR Service Center or comparable setting experience
• Proven verbal and written communication skills.
• Proven customer service skills.
• Proven problem-solving skills.


All interested and qualified candidates please send your resume to
Reply to this Posting or contact 716-837-3996 for additional details.


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