Operations Specialists Jobs in Tonawanda, NY | Welke Customs Brokers USA Inc

 

 

 

  Operations Specialists Job in Tonawanda, NY

Welke Customs Brokers USA Inc
Tonawanda, NY

Posted Friday, May 22, 2020

Job Description:

Operations Specialists will perform outbound telephonic outreach for our sales team to establish and/or schedule appointments. To be successful in this role you must be able to establish rapport with our potential customers through strong communication skills and possess data entry and organizational capabilities.

Job Description/Duties/Responsibilities:
• Successfully complete all training and certification requirements
• Collaborate with management teams to stay updated on new products, services, and policies
• Effectively document customer information within the customer service database
• Effectively engage with clients in a friendly and professional manner
• Effectively engage with potential customers in a friendly and professional manner
• Effectively engage with company sales representatives to address clients’ needs and concerns
• Answer incoming client inquiries
• Offer support and solutions to clients’ in accordance with the company's customer service policies

Requirements/Expectations/Abilities:
• High school diploma/GED
• Comfortable speaking with strangers on the telephone
• Consistent attention to detail

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