Compliance Liaison in Cheektowaga , Telecommute, NY

Salary Range: $17-19 per hour based on experience

Well-established company is seeking a full-time flexible shift compliance department associate to join our team.
The qualified candidate must be able to answer and resolve customer telephone inquiries.
They must have strong organizational, communication and computer skills.
Candidates must also possess collections, compliance and/or customer service experience. Accuracy and attention to detail a must.

Essential Functions:
• Accept verbal customer inquiries received by the business; accept collection complaint calls, investigate, track and resolve
• Responsible for completing due diligence for exception calls and phone reinstatements
• Monitor system for triggers.
• Assist with complaints reporting and data gathering for client ad hoc requests
• Assist with call monitoring deliverables.
• Maintain departmental monitoring logs.
• Assist Compliance Officer with gathering investigation information for complaints.

Qualifications, Skills, and Education Requirements
• High School Diploma or equivalent is required
• High degree of knowledge of federal and state collection law.
• Ability to review and monitor calls and determine when calls are mismanaged/ out of compliance.
• Ability to handle complaint calls.
• Comprehensive telephone listening skills.
• Able to multi-task and pay attention to details.
• Maintain diplomacy and confidentiality at all times.
• Basic computer and knowledge of Microsoft Office (i.e., Office Suite, Word, Excel, PowerPoint)

Company Benefits:
• Medical/Dental/Vision
• Earned Time Off/Sick Time
• 401(k) Plan with Company Match
• Paid Holidays
• Employee Assistance Program (EAP)

If you are looking for a life changing opportunity, apply today and join our growing family!

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EOE