Customer Relations Rep in Lancaster, NY

Salary Range: $20.00-$24.00 per hour

The Customer Relations Representative is responsible for maintaining solid customer relationships by processing orders and completing/coordinating all related tasks with speed, accuracy and professionalism, working in collaboration with the Sales Team through effective management of the sales order entry process and issue resolution. Excellent communication and follow-up skills are essential.



Primary Responsibilities include, but not limited to:

Receive orders via email, EDI or fax, enter into computer system, and finalize according to Dept SOPs.
Resolve customer inquiries related to orders, products, delivery, etc.
Ensure effective communication between cross-functional teams, both external and internal, to coordinate order completion and delivery.
Requires knowledge of product lines, production and delivery schedules, pricing, running various reports and inquiries, and similar information as needed.
Assist with onboarding new customers.
Keep customer account notes and contact information up to date.
Primary Account Rep and Backup Rep responsibilities as assigned.
Ordering/coordinating product samples.
Liaison role in handling complaints and damage claims.
Cross-train co-workers as needed.
Perform other tasks as assigned by Department Manager.


Qualifications:

Associates degree and minimum one year Customer Service experience preferred.
Polished verbal and written communication skills.
Ability to prioritize work and multi-task with a professional demeanor.
Takes initiative, well organized, detail-oriented, prompt follow-up on issues.
Strong computer skills with proficiency in Microsoft Office (Outlook, Excel, Word).
Has developed sense of urgency to quickly handle time-sensitive issues.
Works well in a fast-paced, deadline-driven environment.
Adaptable to change with excellent time management skills and team player attitude.


Pay:
$20.00-$24.00 per hour

Please apply with resume via Company link