Customer Service Planning Coordinator in Tonawanda, NY

Salary Range: $40,000 to $45,000 / year

IMA Life is a global leader in the field of aseptic, pharmaceutical equipment and services. Our mission at IMA Life is to provide our customers with the best up time in the industry while providing innovative service solutions. The relationship with customers is what guides the way we design and develop lifesaving machinery and services. IMA Life offers a wide range of machines for liquid and powder aseptic and non-aseptic processing and freeze-drying solutions.

IMA Life is looking for an energetic person with good work ethic to fill the Customer Service Planning Coordinator or Customer Service Planner position.

PRIMARY POSITION RESPONSIBILITIES:
1. Assemble specialty tools for project and service jobs based on technical documentation.
2. Inventory tools as they are returned to plant from project and service jobs.
3. Assemble tool lists for job boxes for service, project, and capital installs.
4. Assemble materials for service and project jobs.
5. Shipment setups for pre-series, series and service requirements.
6. Assemble materials for capital install jobs
7. Desire and ability to be cross trained and fill in gaps when necessary, within CS organization.
8. Manage the supply base for product/materials on release and or being processed.
9. Participate in physical inventory process and verification.
10. Label and inventory utilizing SAP.
11. Manage shipments.
12. Manage specific tool & material requirements and understand customer specific site requirements.
13. Assist supervisor and technical department with updates of service orders based on CS tech feedback as needed.
14. Assist with production floor material orders

KNOWLEDGE, SKILLS, AND EXPERIENCE:
1. High school diploma or higher.
2. Knowledge of SAP. (preferred)
3. Proficient with Microsoft Word, Excel
4. Experience in logistics, production, and planning within an industrial setting. (highly preferred)
5. Self-driven
6. Intercultural competence.
7. Ability and willingness to assume responsibility for all the job functions.
8. Positive attitude toward learning and performing any task that you have been trained on.

SPECIAL CONSIDERATIONS:
1. Overtime is 10-15% per week average
2. Possible travel required

Pay range; $40,000 - $45,000 / year
Benefits; 401k Company Match and Profit Sharing

Interested applicants may apply to: hr.us@ima.it

IMA Life is an equal opportunity employer